Common questions.

PDR is compensated by the energy supplier, not your business. When a supplier wins your contract, they pay PDR a small per-unit fee built into their bid — the same way a real estate buyer's agent is paid by the seller. Your rate is fully disclosed and you never write PDR a check.

Yes. Power Done Right holds active retail energy broker licenses issued by the state Public Utilities Commissions and applicable regulatory bodies in all 17 deregulated electricity markets and 14 deregulated natural gas markets we serve. Licensing requirements vary by state and can include background checks, financial disclosures, and ongoing compliance obligations.

For electricity: Texas, Illinois, Ohio, Pennsylvania, New Jersey, New York, Maryland, DC, Connecticut, Massachusetts, Maine, New Hampshire, Rhode Island, Delaware, Virginia, Michigan, and Indiana. For natural gas, we cover 14 markets including most of the above plus additional states where gas choice is available. If you're unsure whether your state is deregulated, enter your ZIP code on our home page and we'll confirm.

No. PDR works exclusively with commercial, industrial, and institutional accounts. Our supplier network and contract structures are designed for business-grade loads — typically $2,000/month and above in electricity spend. Residential customers should contact their state's residential choice program or their utility directly.

At minimum: your business name, service address (or ZIP code), and a recent utility bill or 12-month usage history. For multi-location accounts, a spreadsheet with service addresses and account numbers speeds up the process. PDR handles all supplier RFP submissions and bid collection — you review the results and decide.

First competitive bids typically arrive within one business day of submitting your information. Once you select a supplier, the enrollment and contract execution process takes 5–14 days depending on the market. Service switches at your next meter read cycle — usually the following billing period.

No. The physical delivery of electricity and gas to your building is handled by your local utility (the distribution company), which doesn't change. Switching suppliers only changes the supply/generation portion of your bill. Your utility continues to respond to outages, maintain the lines, and read your meter. From an operational standpoint, the switch is invisible.

Yes — multi-site procurement is one of our core strengths. Aggregating multiple locations increases your total load and leverage with suppliers. We routinely handle 5–500+ location portfolios for franchise operators, commercial real estate managers, and national manufacturers. Locations in different states or ISOs can be bid simultaneously or in strategic tranches.

For electricity: fixed-rate (locked $/kWh), index/passthrough (market-settled), hybrid (portion fixed, portion indexed), and block-and-index. For natural gas: fixed price ($/MMBtu), NYMEX-based index, and basis-only. The right structure depends on your risk tolerance, load profile, and market conditions at the time of procurement. PDR explains the tradeoffs for your specific situation.

Most commercial contracts run 12–36 months. 12-month terms offer flexibility to re-bid at renewal; 24–36 month terms provide longer price certainty. In some cases 48–60 month terms make sense when forward curves are favorable and the buyer wants extended budget stability. PDR will advise on term length based on current market conditions.

Most fixed-price supply contracts include an early termination provision. ETF terms vary by supplier — some charge a flat fee, others calculate a market-value loss. PDR reviews ETF language before recommending any contract and flags unusual provisions. For accounts that need flexibility (e.g., planned facility closures), we request suppliers to quote ETF-friendly or no-ETF structures.

PDR monitors all active contracts and contacts you 90 days before expiration. We re-bid the account to the full supplier market, present your options, and manage enrollment into your new contract. You never auto-renew into a holdover rate — a common and expensive outcome when businesses manage energy contracts without a broker.

Always call your local utility. Outages, downed lines, equipment failures, and emergency response are handled by the distribution company — not the competitive supplier. The supply supplier only affects the commodity cost, not physical delivery or emergency response. Your utility's emergency number remains your 24/7 contact for any service interruption.

Your bill format depends on the market and utility. In most states, you'll receive a consolidated bill from your utility that includes both the distribution charges and the new supplier's supply charge. In some markets, you'll receive a separate invoice from the competitive supplier. PDR walks you through what to expect in your specific market before your first bill arrives.

PDR provides a rate comparison at the time of contract showing your prior rate vs. your new contracted rate. On an ongoing basis, your bills reflect the contracted supply rate. At renewal, we run a savings report comparing what you paid under the contract vs. the default utility rate over the same period. Most clients save 12–28% on the supply portion of their bill.

PDR has no lock-in agreement with clients. You can stop using our services at any time — your existing supply contract remains in place until its term ends (or you exit per its ETF provisions), but you're not obligated to re-bid through PDR at renewal. We earn your business at every renewal cycle.